Short answer
Community discussion is good for general learning. Private support is better for account, billing, security, workspace, or user-specific issues.
When to use this
Use this article before posting a question that might include private or account-specific details.
Requirements
Keep personal data, private links, billing details, tokens, and user-specific support context out of public community posts.
How to choose
Ask publicly when the question is general and useful to others. Use support when the question requires private account review.
Common problems
People often include screenshots with private data in community posts. Redact first, or move the issue to support.
Related articles
Read Share support context safely before posting screenshots.
Escalation guidance
If a community question becomes account-specific, move it into a private support path with safe context.
Related articles
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