Get help with a Probe issue

Start with search. If an article does not solve the issue, use Prodigi support triage so the request keeps context.

Before escalation

The best support requests include:

1. What you were trying to do.
2. Which page or product surface you were using.
3. What you expected to happen.
4. What actually happened.
5. Any error message or request ID.
6. Whether the issue affects billing, account access, security, or a workspace.

When to use community

Use community for non-sensitive how-to questions, examples, and learning.

Do not use community for billing, account access, private workspace data, security incidents, or anything involving payment details.