Probe Help article

Account access basics

Understand how account, identity, and role questions should be routed in Probe Help.

accountidentity
Visibility
public
Reading time
1 min read
Last reviewed
Reviewed 2026-05-13

Account access help covers sign-in, profile identity, permissions, and workspace roles.

Some questions can be answered publicly, such as where to sign in or what a role means. Other questions require authentication because support must know which account or workspace is affected.

Common account contexts

  • Signed-out users need help with login, reset, or account recovery.
  • Signed-in users may need profile, privacy, or billing help.
  • Workspace members may need an internal admin to change permissions.
  • Admins may need support for workspace, billing, or security configuration.

Support routing

If the issue affects private data, billing, workspace membership, or account ownership, Prodigi should collect context and move the user into an authenticated support path.

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