Plans, credits, and billing

Billing help should be clear, account-aware, and careful.

Public articles can explain how plans, credits, and billing concepts work at a high level. Account-specific questions need authenticated support because they may involve subscription state, invoices, payment methods, or identity verification.

What billing articles should cover

• What a plan unlocks.
• How credits are used.
• How plan-based ProDrive storage, upload/write allowance, and AI-file readiness are explained.
• Where billing settings live.
• Which actions require sign-in.
• Which issues require Prodigi triage and support escalation.

Plans, credits, and storage

Plans can affect more than one kind of limit:

• Credits control AI actions such as chat, research, generation, and analysis.
• ProDrive storage controls durable files and saved outputs.
• Daily write allowance protects uploads and saved generated files from abuse.
• AI-readiness can be lower than storage size, so a file may be saved in ProDrive but too large for AI analysis on the current plan.

Show exact account limits only from signed-in product surfaces that read the live entitlement state. Public help copy should explain the model without exposing private account data or promising limits that are not yet enforced.

What not to expose publicly

Do not show private subscription data in public help pages. Do not ask users to paste payment details into chat. Do not route billing disputes to community support.

When to escalate

Use authenticated support when the issue involves a failed payment, invoice, refund request, missing credits, ProDrive storage/quota mismatch, plan mismatch, or account ownership question.