Short answer
Integration support needs the boundary between Probe, the external service, and the account that authorized the connection.
When to use this
Use this article when a connected app, API-like workflow, provider setting, or external service behaves unexpectedly.
Requirements
Never share tokens, secrets, private webhook payloads, or full credential screenshots in public support.
What to collect
Collect the integration name, Probe surface, external service, time of failure, safe error message, and whether the connected account changed recently.
Common problems
Integration issues can come from expired authorization, wrong account context, missing permission, or external service limits.
Related articles
Read Share support context safely before sending logs or screenshots.
Escalation guidance
Escalate with sanitized request context and the smallest reproducible action.
Related articles
Provider routing basics
Understand how Help Center articles should describe model providers, connected apps, and integration limits.
Share support context safely
Know what to include and what to hide when asking for help with account, billing, AI, or workspace issues.
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