Short answer
Upload, search, and AI issues are easiest to solve when you include the surface, input, result, and visible error.
When to use this
Use this article when a file does not upload, search returns weak results, or Prodigi gives an answer that does not match your task.
Requirements
Do not share private files or sensitive prompts in public support channels.
Steps
For uploads, note the file type and size. For search, save the exact query. For AI, save the task goal and the safe part of the response.
Common problems
Search may need a narrower product name or surface. AI may need a clearer task, current account context, or a safer escalation path.
Related articles
Read Safe AI answers before relying on a response for important work.
Escalation guidance
Include the exact query, file type, product surface, and visible message.
Related articles
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