01
Search the canon
Start with reviewed articles mapped to Probe products, roles, and support paths.
Probe Help Center
Search Probe help like you are already inside the product.
Start with reviewed product answers, move into guided troubleshooting, and escalate with page context when an article cannot finish the job.
- Reviewed canon
- 30 articles
- Product lanes
- 10 support lanes
- Escalation path
- Self-serve to ticket
Search results
14 results for "billing"
publicReviewed 2026-05-13
Plans, credits, and billing
Billing help should be clear, account-aware, and careful. Public articles can explain how plans, credits, and billing concepts work at a high level...
billingcreditssubscriptions
publicReviewed 2026-05-13
Credits basics
...ewing a different workspace or plan context. ## Related articles Read Plans, credits, and billing for the broader account billing model. ## Escalation guidance For credit questions, include the approximate time, action name, product surf...
creditsbillingai
publicReviewed 2026-05-13
Share support context safely
...Short answer Good support context explains the problem without exposing secrets, private billing data, access tokens, or unrelated user data. ## When to use this Use this article before sharing screenshots, logs, AI prompts, payment con...
privacysupportscreenshots
publicReviewed 2026-05-13
Subscriptions and invoices
...ort answer Subscription and invoice questions need account context, plan context, and the billing surface where the issue appeared. ## When to use this Use this article before escalating a payment, invoice, plan, or subscription question...
subscriptioninvoicepayment
publicReviewed 2026-05-13
Account access basics
...p with login, reset, or account recovery. - Signed-in users may need profile, privacy, or billing help. - Workspace members may need an internal admin to change permissions. - Admins may need support for workspace, billing, or security c...
accountsign inidentity
publicReviewed 2026-05-13
Agent modes and context
...prompts produce vague help. Sensitive prompts can create privacy risk. If a task involves billing, security, or account access, keep the context minimal and safe. ## Related articles Read Data controls and trust before sharing private wo...
prodigicontextagents
publicReviewed 2026-05-13
Community questions
...Community discussion is good for general learning. Private support is better for account, billing, security, workspace, or user-specific issues. ## When to use this Use this article before posting a question that might include private or...
communitysupportprivacy
publicReviewed 2026-05-13
Community support basics
...ize ProDrive files with Projects? ## Use private support instead Do not use community for billing, account access, private workspace data, security incidents, or anything involving payment details.
communitylearningsupport
publicReviewed 2026-05-13
Get help with a Probe issue
...What actually happened. 5. Any error message or request ID. 6. Whether the issue affects billing, account access, security, or a workspace. ## When to use community Use community for non-sensitive how-to questions, examples, and learnin...
troubleshootingsupporthelp
publicReviewed 2026-05-13
Learning paths
...ugh Probe. ## Requirements Use public examples for learning. Do not use private customer, billing, or workspace data as training material. ## Suggested path Start with What is Probe, then Navigation basics, then the relevant collection....
learningexamplescommunity
publicReviewed 2026-05-13
Profile basics
...ormation requires sign-in. Public profile content should not include private credentials, billing details, or support-only information. ## What to review Check your display name, username, avatar, bio, links, products, programs, and any...
profileidentityaccount
publicReviewed 2026-05-13
Safe AI answers
...en to use this Use this article when Prodigi gives an answer that affects public content, billing, permissions, data, or operational decisions. ## Requirements Keep sensitive details out of prompts unless the surface explicitly needs the...
ai-safetysupportverification
publicReviewed 2026-05-13
What is Probe?
...Center mental model The Help Center starts with practical questions like account access, billing, agents, ProTools, privacy, and troubleshooting. Underneath that practical structure, each article also maps to Probe's deeper taxonomy. Th...
platform overviewgetting startedprobe
publicReviewed 2026-05-13
What is Prodigi?
...t. 2. **Route:** It can help users find the right area of the platform, such as ProTools, billing, privacy, or account help. 3. **Triage:** When Help Center content does not resolve an issue, Prodigi should collect context before a suppo...
prodigiagentsai support
Support journey
Three ways out of being stuck
02
Ask Prodigi
When an answer needs context, open triage from the page you are already reading.
03
Escalate with proof
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Browse by topic
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Getting Started
Probe
Understand what Probe is, how the platform is organized, and what to do first.
new users + creators
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Account and identity
Probers
Sign-in, profiles, roles, workspaces, account security, and identity controls.
all users
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Billing and credits
Prosperity
Plans, credits, billing states, subscriptions, and payment expectations.
all users + creators
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Prodigi and agents
Power
How Prodigi and specialist agents route work, answer questions, and execute tasks.
all users + creators
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ProTools and workflows
Product
Studios, managers, ProDrive, ProBook, Pinboard, TierList, and workflow surfaces.
creators + professionals
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Creator and publishing
Programs
Profiles, posts, products, programs, publishing, and creator economy workflows.
creators + program owners
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Privacy, security, and trust
Power
Data controls, verification, trust, security, permissions, and provider transparency.
all users + admins
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Troubleshooting
Plan
Fix common access, upload, search, billing, and AI response issues.
all users
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Developer and integrations
Power
API, model providers, connected apps, and integration boundaries.
developers + admins
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Community and learning
Programs
Learning paths, public examples, community support, and non-sensitive questions.
all users + creators
Browse collection
Starting points
Popular articles
publicReviewed 2026-05-13
Discovery basics
Understand how to browse Probe through discovery, rankings, profiles, products, and public content.
publicReviewed 2026-05-13
Navigation basics
Learn how Probe is organized across global pages, Studios, Managers, and contextual panels.
publicReviewed 2026-05-13
What is Probe?
Understand Probe as an AI-powered operating system for creating, organizing, and owning outcomes.
publicReviewed 2026-05-13
Account access basics
Understand how account, identity, and role questions should be routed in Probe Help.
publicReviewed 2026-05-13
Profile basics
Understand how your Probe profile represents you across public identity, creator work, and professional context.
publicReviewed 2026-05-13
Roles and permissions
Learn how account roles, workspace context, and admin surfaces affect what you can see or change.
Prodigi support
Still need help?
Open Prodigi for interactive help, or start with the troubleshooting path.